Boox Automation Privacy Policy

Boox Automation - Privacy Policy

Last Updated: May 20, 2026

Boox Automation (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website booxautomation.com, use our services, or interact with our communication systems.

1. INFORMATION WE COLLECT

We may collect personal and business information from you when you voluntarily provide it through our website forms, calendar booking engine, or chatbots. This information may include:

  • Names and business names
  • Phone numbers (mobile numbers)
  • Email addresses
  • Business information and inquiry details
  • Website usage information and analytics data
  • Chatbot conversation transcripts
  • Customer review submissions

2. HOW INFORMATION IS USED

We utilize the data we collect to operate our business and provide you with high-quality automation services. Specifically, information may be used for:

  • Providing, operating, and maintaining our managed digital services
  • Processing appointment bookings and scheduling requests
  • Executing communication automations (including transactional SMS/MMS confirmations and reminders)
  • Responding directly to your customer support inquiries or technical requests
  • Review generation and automated feedback workflows
  • Monitoring website traffic, usage trends, and optimizing platform performance

3. AUTOMATED COMMUNICATIONS & SMS OPT-IN DETAILS

By explicitly providing your mobile phone number and interacting with calendar booking forms or communication systems managed by Boox Automation, you consent to receive automated text messages, appointment confirmations, and reminders.

  • Opt-In Mechanics: Text messaging opt-in is entirely voluntary. Users must proactively check a dedicated box on our booking forms to consent to text messaging. Consent is never a condition of purchase.
  • Costs & Frequency: Message frequency varies depending on your appointment status and scheduling activity. Standard message and data rates may apply.
  • Opt-Out: You can withdraw your consent and opt out of receiving text messages at any time by replying STOP to any message received.

4. COOKIES AND TRACKING INFORMATION

We may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit booxautomation.com to help customize the site and improve your experience.

  • Analytics: We use third-party analytics tools (such as Google Analytics) to track and analyze traffic, which may collect your IP address, browser type, and browsing patterns.
  • Control: Most web browsers are set to accept cookies by default. You can remove or reject cookies through your personal browser settings, though doing so may affect the functionality or availability of certain website automation features.

5. DATA SECURITY PRACTICES

Boox Automation implements industry-standard technical and organizational security safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. While we use commercially reasonable measures to protect your digital records, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. DATA SHARING & CRITICAL SMS DISCLOSURE

Boox Automation does not sell, rent, trade, or lease your personal information to third parties. We may share data with standard third-party service providers (such as GoHighLevel, Twilio, OpenAI, hosting, and analytics providers) solely as necessary to process data and maintain your operational services.

CRITICAL SMS DATA PROTECTION DISCLOSURE:

All text messaging originator opt-in data and consent details are strictly confidential. Mobile phone numbers collected for the purpose of SMS communication, along with the corresponding consent records, will not be shared, sold, or rented to any third parties, affiliates, or partners for marketing or promotional purposes under any circumstances.

7. USER RIGHTS

You possess distinct legal rights regarding how your personal information is managed. At any time, you have the right to:

  • Update Information: Request that we update, modify, or correct inaccurate or incomplete personal data.
  • Unsubscribe / Opt-Out: Opt out of automated email communications by clicking the "unsubscribe" link, or instantly opt out of text messaging by replying STOP.
  • Data Erasure: Request that we completely delete your personal information from our active databases, subject to any legal or billing retention requirements.

To exercise any of these user rights, please contact our privacy compliance team at the email address listed below.

8. THIRD-PARTY SERVICES

Our services and website integrations rely heavily on third-party platforms. These processing entities handle your text, web, and chat data solely to fulfill functional business scripts. Boox Automation encourages users to review the independent privacy policies of our core backend providers, including GoHighLevel, Twilio, and OpenAI.

9. CONTACT INFORMATION

For privacy-related questions, data updates, or to exercise your consumer rights, please contact:

Boox Automation
Email: [email protected]